Account Help

The domain authority ICANN has strict rules regarding accuracy of a domain's contact information - please keep your Domain Registration details accurate at all times. Fake, outdated, or nonworking contact information could result in domain revocation by ICANN. If you wish to make your domain Contact Information non-public you may still order optional Domain Privacy, which forwards communication to you without revealing your contact information to the sender.

We are sorry to see you go. To cancel TZO service(s), please contact credit@tzo.com and explicitly state which TZO services (or all) you wish to cancel. Services canceled after 30 days are pro-rated and incur a $10 cancellation charge. Note that per ICANN rules, Domain Registrations can not be refunded (however a cancellation may be requested within 24 hours of the Domain Registration order).

TZO email services are intended for normal day-to day office, business and personal email traffic. Commercial use is OK.

Newsletters are are a special case - the mailing list must be 'maintained' and follow accepted email best practices. For example, if a recipient's email address bounces ("550 - No Such User", etc.) then must remove that email address and not email it repeatedly. To join a newsletter, it is encouraged to require email reply confirmation (Confirmed Opt-In) to join such lists, as if you rely on a simple signup form on a website it will be abused by competitors or web bots/malware. Placing an opt-out/unsubscribe link in the newsletter will not compensate for these problems.

Email addresses must be opt-in, and never obtained through a purchase or lease or trade. Such emails could not opt-in, and often suffer a high error bounce rate which is easy to detect. TZO will investigate spam complaints.

"Unsolicited Bulk Email" (UBE) is defined as "any mail sent in bulk or automated form which the recipients did not request". UBE can be spam, but it can also be bounce notices, delivery reports, and vacation/out of office notices, and autoreplies to spam. The UBE autoreply traffic will be considered unwelcome by the recipient, who will report it as spam.

Some mailservers (such as Microsoft Exchange) will by default accept mail for ANY address at your domain, even if that mailbox does not exist. This means that a default install of Exchange will typically auto-reply to all spam with an Undeliverable report. Fixing this configuration is required to use the OMR service. The fix in Microsoft Exchange is to locate and enable "perform Recipient Checking during SMTP".

TZO has no policy against Email Forwarding (one mailbox to another) per se, but PLEASE NOTE that on many "workgroup" type mailservers do not spam filter during SMTP or during mail queuing, but instead run the filters only when email arrives in the user's mailbox. Microsoft Exchange operates this way. Now when you enable your mailserver's Mailbox Forwarding, it bypasses the Inbox, so it is the same effect as turning your spam filters off. If your mailserver operates this way, you must either disable the mailbox forwarding OR you can use a spam filtering service that works at the MX level (such as TZO SVF or SAF) so the spam is stopped before it reaches your mailserver.

OMR should not be used to route form-generated email from a webserver, as such forms are exploited by spammers and malicious web bots.