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Email Hosting HOWTO
POP3 Email Hosting, Your Domain, and MX Records
With POP3 Email Hosting, you will also need a domain name (the domain you send mail From:). For example, you own (example.com) and you have ordered the Premier TZO DNS service for that domain.
If your domain's DNS is hosted with TZO, then TZO will automatically configure your DNS MX record (for you) so that you can receive email.
Alternately, you can use TZO email hosting with a domain registration and DNS hosting performed elsewhere - edit your MX record to be 'mailhost.tzo.com'.
Login To Your Domain's Postmaster Account
After your TZO Email Hosting has been purchased, you must add your users to the system. Open your browser to TZO Email Panel.
On the Email Admin login screen, there are 3 fields to complet: admin username, domain name, and password. If you forget your password, it is usually your TZO Key. If you lose or forget your password, TZO Support can reset the password back to the TZO Key, and email the TZO key back to your domain contact email address found in your domain registration WHOIS.
Once you login you can create new mail users, and optionally grant administrator privilege to any of those users.
Create Your Mailboxes and Mailbox Preferences
To create your mailbox users, press the Add User link.
Enter the User's full name, their mailbox name, their password, and their optional mailbox preferences.
OPTIONAL: Note that every mailbox (user) is able to log in to https://mailhost.tzo.com/admin/ also... except those users can only access their personal settings of course, which include anti-spam settings, mailbox forwarding, and vacation/away auto-reply.
Email Client Setup For POP3
The quick list of settings for your POP3 email client are:
Server Information
Mailserver Type: POP3
Incoming Mail Server: mailhost.tzo.com
Outgoing Mail Server: mail.isp.com (substitute here your ISP's SMTP or Authenticated SMTP server)
User Information
Your Name: [user's full name]
E-mail Address: username@example.com (your user's fully-qualified email address)
Logon Information
User Name: username@example.com (the fully-qualified email address)
Password: [your user's password. This must match whatever you set for this user in the Email Administration Panel]
Please Note:Do not check 'Keep Mail on the Server' (sometimes shown as an un-checked "remove downloaded messages from the server") because these settings would keep an original email copy hidden in your server Inbox, which will eeventually fill and you will not be able to receive new email.
If using Microsoft Outlook, do not check any 'Microsoft SPA' option as this is not compatible.
The above settings apply to all email clients regardless of operating system. If you want to see these settings explained in the context of a specific email application, TZO Support has provided these walk-through Tutorials with screenshots (see below).
Important - Mailbox size and online storage
Each Mailbox is has a storage limit of 100MB. A POP3 client (such as Outlook) will normally download all new, unread email and in the process remove it from the TZO mailserver.
Webmail notice: Webmail will mark read email as 'read', and this will prevent your POP3 mail client from downloading (and removing) that email. To prevent this problem, before you exit Webmail select any read messages and then mark them as 'unread', so your POP3 mail client will be able to download the messages and remove them from the TZO servers.
iPhone/iPad Note: The Apple iOS (iPhone, iPad) mail client does not follow the POP3 standard in that it will _not_ remove 'read' email from the server (presumably so your email is not distributed into 2 email clients). The iOS mail client will however mark the email as 'read', meaning your desktop mail client will not download the message either. There is no simple fix for this problem except to occasionally visit ttps://mailhost.tzo.comTZO Webmail:ne and select those messages, then either a) delete them and empty the Trash folder, or b) mark them 'Unread' and immediately check your email using your desktop mail client (which will download the messages).
If you are not using a POP3 mail client (meaning you use mailhost.tzo.com/ exclusively), then you must actively manage your mailbox size so it does not become full. Typically you would select old emails, Delete them, and also go into the Trash folder and empty it. Webmail will not automatically manage your Inbox size the way that a POP3 client will.
TZO Webmail is located at (HTTPS) mailhost.tzo.com and may be bookmarked for convenience.
